Round-the-clock monitoring, management, and support — purpose-built for Bangladesh enterprise with 150+ certified engineers on standby.
Flexible engagement models — from fully outsourced IT operations to supplemental 24/7 monitoring for your existing team.
Our Network and Security Operations Centres run 24 hours a day, 365 days a year — monitoring, alerting, and responding to events before they become outages.
Dedicated L1–L3 support covering your end-users and infrastructure — available on 8×5, 12×5, and 24×7 plans, with remote and on-site options.
We provision, patch, back up, and optimise your cloud workloads — so you get all the benefits of cloud without the management overhead.
From technology audits to 5-year roadmaps — our senior architects and consultants help you make the right decisions before you spend a taka.
The expertise, speed, and long-term partnership that enterprise IT demands.
Choose the right engagement model for your organisation — all plans include a dedicated account manager.
| Service | Essential8×5 | Professional12×5 | Enterprise24×7 |
|---|---|---|---|
| NOC Monitoring | Business hours | Extended hours | 24/7/365 |
| SOC Security Monitoring | — | Business hours | 24/7/365 |
| Incident Response SLA | 4 hours | 2 hours | 15 minutes |
| Helpdesk Support | Remote only | Remote + on-site | Remote + on-site |
| Account Manager | ✓ | ✓ Dedicated | ✓ Senior Dedicated |
| Monthly Reporting | Standard | Enhanced | Executive Dashboard |
Book a free consultation — we will assess your environment and recommend the right engagement model.
Speak with one of our senior managed services engineers about your specific environment and requirements.
Schedule a 60-minute structured discovery call to explore which managed service tier is right for your organisation.
Submit your current IT environment details and we will prepare a structured managed services proposal with detailed SLA options.